Ag Customer Service Representative

Carrington, ND
 

At Insure Forward, our greatest asset is our employees. Working for a widely respected company with a rich tradition, in an atmosphere of enthusiasm, positivity, with a culture grounded in teamwork focused on the future is what can be expected at Bank Forward…It’s Simply the Forward Way!

Compensation Range: $20.00-$25.00, depending on experience.

Benefits: Health (Traditional and High-Deductible plan options), Dental, Vision, Medical & Dependent Care FSA, HSA, 401k, Company paid Life and Long-term Disability Insurance, Voluntary paid benefits, Paid Time Off, Holidays, Extended Medical Absence Leave, and Employee Stock Ownership!

Work Hours: Full-time; Monday-Friday, 8:00am-5:00pm.

Skills / Requirements / Qualifications:

  • Promptly greets and directs clients and responds to customer requests/ inquiries.

  • Distributes incoming mail and faxes.

  • Establishes and maintains confidential files and records.

  • Prepares letters, memos and reports and processes paperwork related to agency activities.

  • Accurately performs data entry, runs MVR’s and develops policies for mailing.

  • Assists with policy and endorsement processing.

  • Maintains new and renewal business.

  • Identifies customer needs and provides products and services to meet needs.

  • Fields customer requests involving insurance policies.

  • Maintains company specific rates and forms manual for carriers that do not support that information online.

  • Reviews all downloaded activity from carriers for accuracy and handles invoicing for transactions.

  • Ensures accuracy of all company produced documents and secures corrections on incorrect items.

  • Efficiently processes renewals, endorsements, change requests, claims, and deposit premiums.

  • Complies with applicable banking and insurance laws and regulations.

  • Must be licensed in Property/Casualty and/or Life/Health insurance within six months of hire date. Must obtain and maintain CPIA certification.

  • Position requires a degree in business or the equivalent in prior insurance work experience.

Equal Opportunity Employer.

 

Compensation

20-25 per hour

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Ag Customer Service Representative